1. Role of Moonline AI

Moonline AI acts solely as a service provider and data processor on behalf of its Clients. We do not act as a data controller with respect to end-customer personal data processed through the Services.

Clients determine:

• What data is collected
• The purposes for which it is used
• What disclosures are provided to callers
• What consents are obtained

Moonline AI processes data only in accordance with Client instructions, this Privacy Policy, and applicable law.

2. Information We Process

In the course of providing the Services, Moonline AI may process the following categories of information ("Service Data"):

Moonline AI does not intentionally collect sensitive personal information, biometric identifiers, or government-issued identification numbers.

3. Purpose of Processing

Moonline AI processes Service Data solely for the following purposes:

• Providing, operating, and maintaining the Services
• Responding to Client requests and support inquiries
• Improving AI accuracy, performance, and reliability
• Monitoring quality and preventing misuse, abuse, or fraud
• Maintaining system security and integrity
• Complying with legal and regulatory obligations

4. AI Training and Improvements

Moonline AI retains all rights to its AI models, systems, workflows, prompts, and analytics.

Moonline AI may use aggregated and anonymized data derived from Service Data to improve and enhance its Services, provided such data does not identify any Client or individual.

Moonline AI does not use Client-identifiable data to train third-party models or for unrelated commercial purposes.

5. No Sale or Advertising Use of Data

Moonline AI:

• Does not sell, rent, license, or trade personal data
• Does not use Service Data for third-party advertising
• Does not engage in behavioral marketing or data brokerage

6. Third-Party Subprocessors

Moonline AI may engage vetted third-party service providers ("Subprocessors") to support delivery of the Services, including:

• Telephony providers
• Cloud infrastructure providers
• AI infrastructure providers

All Subprocessors are bound by contractual confidentiality, data protection, and security obligations consistent with this Policy.

7. Data Retention

Moonline AI retains Service Data only for as long as reasonably necessary to:

• Provide the Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Improve system performance

Retention periods are determined at Moonline AI's discretion, subject to applicable law and Client agreements.

8. Data Security

Moonline AI implements commercially reasonable administrative, technical, and physical safeguards designed to protect Service Data against unauthorized access, disclosure, alteration, or destruction.

However, no system is completely secure, and Moonline AI does not guarantee absolute security.

9. Client Responsibilities

Clients are solely responsible for:

• Providing legally required notices and disclosures to callers
• Obtaining consent for call recording, transcription, and AI processing
• Ensuring compliance with privacy, consumer protection, and telecommunications laws

Moonline AI disclaims responsibility for Client failures to meet legal obligations.

10. California Privacy Rights (CCPA / CPRA)

Moonline AI processes personal information exclusively as a service provider under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Moonline AI does not retain, use, or disclose personal information except as permitted by law and contractual agreements.

Requests relating to consumer rights should be directed to the applicable Client.

11. Policy Updates

Moonline AI may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices.

Updates will be posted on the Moonline AI website. Continued use of the Services constitutes acceptance of the updated Policy.

12. Contact Information

For privacy-related questions, contact:

1. Services Overview

Moonline AI provides AI-powered voice and phone agent services designed to automate call handling, order taking, and customer interactions for restaurants and similar businesses.

2. License Grant

Moonline AI grants a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for internal business operations during the term of an applicable agreement.

No ownership rights are transferred.

3. Acceptable Use

You agree not to:

• Use the Services for unlawful, deceptive, or fraudulent purposes
• Reverse engineer, copy, or misuse the AI systems
• Use the Services to provide legal, medical, or regulated professional advice
• Interfere with system security or integrity
• Circumvent usage limits or safeguards

4. AI Nature of Services

The Services rely on artificial intelligence and automated systems that are probabilistic by nature.

Outputs may be inaccurate, incomplete, or unintended. You acknowledge and accept these limitations.

5. No Guarantee of Outcomes

Moonline AI does not guarantee:

• Accuracy of AI outputs
• Business results or revenue increases
• Customer satisfaction
• Uninterrupted or error-free operation

All business decisions remain your sole responsibility.

6. Intellectual Property

All intellectual property rights in and to the Services, including software, AI models, workflows, prompts, analytics, and improvements, are the exclusive property of Moonline AI or its licensors.

You may not copy, distribute, or create derivative works without written permission.

7. Suspension and Termination

Moonline AI may suspend or terminate access to the Services if:

• These Terms are violated
• Applicable law is violated
• Continued use poses legal, security, or operational risk

8. Disclaimer of Warranties

The Services are provided "AS IS" and "AS AVAILABLE."

Moonline AI disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

9. Limitation of Liability

To the maximum extent permitted by law, Moonline AI shall not be liable for indirect, incidental, consequential, special, punitive, or reputational damages.

Total liability is limited as set forth in the applicable service agreement.

10. Indemnification

You agree to indemnify and hold harmless Moonline AI from claims arising out of:

• Your use of the Services
• Your content or configurations
• Your violation of law
• Claims by your customers or end users

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California.

Disputes shall be resolved exclusively by binding arbitration in California, on an individual basis, in accordance with applicable agreements.

12. Updates to Terms

Moonline AI may update these Terms from time to time. Updated versions will be posted on the website.

Continued use of the Services constitutes acceptance of the updated Terms.

13. Contact Information

For legal or usage questions: