“My phone used to ring non stop especially during promos or weekends. Most calls were just the usual: hours, menu, location. After implementing to Moonline AI, the silence was golden. Now, I just review the call summaries and recordings to stay in the loop.”
David S OwnerThe client wanted more than just someone to answer calls he envisioned a friendly, 20 something voice with a California vibe, set in a futuristic space station for his Burger3000 brand. Within 2 days, we trained the AI to fit that vision. Now, instead of saying 'How can I help you?', the assistant greets customers with 'What can we launch for you today?' and recommends 'the tastiest burger across the galaxy.' We stay in daily contact, fine tuning the assistant to match the brand's personality perfectly.
The client wanted more than just someone to answer calls he envisioned a friendly, 20 something voice with a California vibe, set in a futuristic space station for his Burger3000 brand. Within 2 days, we trained the AI to fit that vision. Now, instead of saying 'How can I help you?', the assistant greets customers with 'What can we launch for you today?' and recommends 'the tastiest burger across the galaxy.' We stay in daily contact, fine tuning the assistant to match the brand's personality perfectly.
"I was skeptical about using AI for customer service just like any restaurant owner would be. But what surprised me most was how well it handles tough calls. The assistant doesn't have an ego it just listens and responds politely, even to angry or impatient customers. I review every call and it does not sound robotic, but like a real person who feels the customer, laughs with them and matches same emotion and energy, and honestly, customer satisfaction feels higher now than when I was answering myself. Plus, people love that they can speak to someone immediately without being put on hold." David S Owner
Moonline AI can handle every takeout order seamlessly, pushing each one directly to your POS system, ensuring accuracy and efficiency. By managing the order taking process, Moonline AI unburdens your staff, allowing them to focus on in house service and other critical tasks. This efficiency not only enhances customer satisfaction but also enables you to reduce staffing budgets without compromising service quality.
